Managed Services Offered by Mireaux
So what happens after you achieve certification?
Many people say achieving certification is not the hard part, the hard part is maintaining certification! Luckily there is Mireaux!
For companies who got certified but do not have any resources to keep up with the management system, or for companies who had somebody in charge but that person is no longer available; Mireaux can step in to help ensure the integrity of your management system is preserved.
See below how Mireaux can help and call us at 713-589-4680 to learn more.
On-Demand Document Control
Regardless of your location, management system certification, or software used, Mireaux’s Document Control services will ensure that your management system is kept in check when changes are due. For organizations using our Web QMS software, the process is easier and faster, since we can make updates to your management system instantaneously.
Mireaux Associates are trained to process changes holistically, knowing that a change in a core procedure may spark updates in the Quality Manual, associated forms, documents of External Origin, Records Retention Matrix, training, etc.
Call us today and let’s talk about how Mireaux can help with your Document Control needs.
Process Mapping & Procedure Writing
Job Description Writing
We are familiar with the requirements of the ISO and API standards, and therefore we can create clear, professional Job Descriptions that your organization can readily use and benefit from.
Frequently Asked Questions
Becoming ISO or API certified is just the beginning of a journey. Maintaining the certification is the most challenging aspect of the certification process.
Remaining certified entails not only following the processes and procedures that were established, but it also requires maintaining the integrity of the management system when changes occur. Updating your management system is part of the continual improvement principle all standards promote, therefore you have to handle them appropriately to remain in compliance.
While these responsibilities can be shared by everyone in the organization, duties related to updating of documentation, such as procedures and work instructions, are often relinquished to an employee with Document Control responsibilities. After years of experience, Mireaux strongly promotes a centralized Document Control function, as best practice. In fact Internal and External Audit results, often show Document Control as the main source of findings, which can easily be prevented with good Document Control preparation.
Documentation can vary from organization to organization, based on the number of employees, complexity of the processes, and the standard or specification involved.
Here are a few examples of documents Mireaux helps to update and maintain as part of its Document Control Services:
- Quality Manual
- Quality Policy
- Objectives, and Monitoring& Measuring tables/charts
- Customer Satisfaction survey results, tabulation or updating of charts
- Emergency plans
- Procedures, including process maps
- Work instructions
- Forms, checklists, templates
- Records Retention Matrix
- List of External Documents
- Approved Vendors List
- List of legal requirements, etc.
- Job Descriptions
- Training Plans
- Training Records
- Training tests
For organization who use our Web QMS software, Document Control activities may extend beyond updating items listed above, and include the updating, uploading, and creation of:
- Management Review Agendas, Reports, Meeting Minutes, and Action Items
- Internal Audit Agendas, Reports, and Nonconformities or CIPs
- External Audit Agendas, Reports, and Nonconformities or CIPs
- Risk Assessment matrix and Contingency Plans
- Employee Certifications
In essence, Mireaux ensures the availability of up to date information, allowing your organizations to keep its management system performing effectively.
Job descriptions per se are not required by any ISO or API standard, however they are often used to meet several critical requirements in those standards, such as:
ISO standards requirements
- 5.3 Organizational Roles, Responsibilities, and Authorities
- 7.2 Competence
- 7.3 Awareness
API standards requirements
- 4.2.2 Responsibilities, and Authorities
- 220.127.116.11 Competence
- 18.104.22.168.d Training and Awareness
Mireaux’s goal is to provide Job Descriptions that outline a complete list of the duties and responsibilities of a given position within your organization. Job Descriptions written by Mireaux typically have the following sections to satisfy the requirements of the ISO and API standards:
- Duties & Responsibilities
- Physical and Safety Requirements
Mireaux promotes the creation of a Job Description for every job title within your organization. Therefore your first task should be to identify the job titles existing in your organization, which may come from your organizational charts, or procedures. Once that list is made, you will have a clear roadmap of Job Descriptions to create.
Job Descriptions are helpful for ISO and API compliance; however they are also an asset for your organization. The benefits of clearly defined and well-written Job Descriptions include:
1. Easier Hiring Process
Because the skills and educational background needed to fill a position are clearly defined in a Job Description, your Human Resources personnel can use the Job Descriptions to select those candidates that meet the requirements defined and approved in the Job Descriptions.
2. Clear Delineation of Responsibilities
Since the duties and responsibilities of each position are clearly defined in Job Descriptions, when employees read and sign off their Job Description, they are becoming aware of what is expected from them, and are agreeing to the responsibilities assigned.
3. Better understanding of qualifications needed to advance
Mireaux promotes open communication, and thus believes that Job Descriptions should be available to everyone. In fact, in our Web QMS software, Job Descriptions can be viewed by any user. This allows employees to see what additional skills, training, education, or experience is required to advanced; not to mention, learn what the duties of the new role entails.
Mireaux brings a fresh perspective to your documentation, helping you maintain up-to-date and accurate procedures and clarifying instructions for the right audience. Using process mapping and excellent procedure writing techniques, we can help your organization break your processes down and then build them back up into a format that employees can easily read, understand, follow, and most importantly feel their own.
Mireaux uses process mapping techniques to narrow down and identify core and support processes absolutely necessary for your organization.
In a typical manufacturing or service organization, core processes may encompass the following but not limited to:
- Manufacturing/Service Execution
- Quality Control
Support processes may entail the following, but not limited to:
- Supply Chain Management
- Human Resources
If your organization has already identified the processes in need of formal procedures, call Mireaux and let’s discuss how we can help accomplish your document writing goals.
Details that seem too obvious to include in your documentation present risk to your management system, such as:
- Knowledge may be lost when experienced employees leave
- Errors may be made by inexperienced employees, resulting in nonconforming products or services
- Processed may be accomplished inefficiently if important steps are skipped