OVERVIEW
The Root Cause Analysis and Corrective Action course teaches valuable root cause analysis tools essential to problem solving and the methodology to address corrective actions. The course provides a firm understanding of the process to find the underlying causes of problems that impact companies’ operations and profitability. Using exercises and group discussions, we help develop a hands-on understanding that will facilitate the implementation of good corrective actions.
TARGET AUDIENCE
This course is intended for anyone who is interested in solving problems better and permanently including:
- Professionals who are responsible for investigating or addressing corrective actions
- Employees or individuals who want to contribute to lower cost and improve efficiency of operations
- Quality Directors, Quality Managers or Supervisors
- ISO Coordinators or Management Representatives
- Engineers
- Anyone who is part of a quality management system and contributes to its continual improvement
LEARNING OBJECTIVES
- Learn to identify the root causes of a problem
- Learn various root cause analysis tools
- Understand the lifecycle of a corrective action
- Learn to implement effective corrective actions
PREREQUISITE
No prerequisites are necessary for this course.
COURSE MATERIALS
Students receive copy of the following:
- Presentation slides
- Case Study
- Workshop Exercises
- Forms used throughout the course
- Note pads
SUMMARY AGENDA
The topics in this course include:
- Introduction
- Problem cause types
- Problem solving methodology
- Root cause analysis tools
- Corrective action definition and samples
- Lifecycle of a corrective action
- Overview of Preventive Action and Correction
- Practical exercises
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