OVERVIEW
The Quality Management Systems (QMS) Internal Auditor course teaches the fundamental requirements to conduct internal audits in accordance with ISO 9001:2008 "Quality Management System Requirements" and ISO 19011:2002, “Guidelines for Quality and/or Environmental Management Systems Auditing.”  The course provides with a firm understanding of the concepts that lead to effective audits through workshops, case studies, and open discussions. Role-playing audit scenarios helps develop a hands-on understanding that will facilitate the implementation of a good QMS and audit program.

Internal audit is a mandatory requirement of quality management systems based on the ISO 9001:2008 Quality Management Systems standard.

TARGET AUDIENCE
This course is intended for employees or individuals responsible for conducting, managing, or participating in QMS Internal Audits, including:

• Quality Directors and Quality Assurance Managers

• Quality Control Managers or Supervisors

• Quality, Manufacturing, Process, Industrial or Reliability Engineers

• ISO coordinators or Management Representatives

• Laboratory quality professionals

This course is designed also for people who just want to get a firm understanding of the ISO 9001:2008 standard and their role in ensuring conformance to the organization's quality management system.

LEARNING OBJECTIVES

• Understand quality management definitions; background & objectives of ISO 9001:2008

• Understand the Quality Management Principles and the Process Approach

• Understand the requirements of the ISO 9001:2008 standard

• Understand the roles and responsibilities of the auditor

• Prepare and conduct all phases of an internal audit (plan, execute, report, record, follow-up, closure)

• Prepare and present effective reports

• Learn to evaluate the effectiveness of responses to corrective and preventive actions 

DURATION AND CLASS HOURS
The duration of this course is three days, with times allocated as follows:

Day 1: 8:30 AM - 5:30 PM
Day 2: 8:30 AM - 5:00 PM
Day 3: 8:30 AM - 3:00 PM

PREREQUISITE
The QMS Internal Auditor course is designed for individuals with little knowledge of ISO 9001. The first day of the course is dedicated to learning and understanding the ISO 9001:2008 standard. 

COURSE MATERIALS

Students receive comprehensive course manuals with reference materials, including:

• Presentation slides

• Case study

• Workshop exercises

• Forms used throughout the course  

LANGUAGES

The full course, including all the workshops, can be taught in English or Spanish.

SUMMARY AGENDA
The topics in this course include:

• Introduction

• Quality Assurance terminology and concepts

• Background and development of ISO 9001

• Aims and Objectives of ISO 9001:2008, benefits of a Quality Management System

• Scope and Exclusions

• Quality Management Principles

• Structure of ISO 9001:2008

• The ISO 9001:2008 Standard - Clauses 4 through 8

• The ISO 19011:2002 Standard

• Audit planning & preparation, document review

• Nonconformities

• Performing the Audit

  • Opening meeting

  • Performing the audit

  • Reporting audit results

  • Closing meeting

• Auditor responsibilities

• Audit Closure: Corrective and Preventive action verification and follow-up

• Fourteen (14) Workshops

PRICING
Total price for this course is $1,080.

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