OVERVIEW
The Internal Quality Systems Auditor course teaches the fundamental requirements to conduct internal audits in accordance with ISO 9001:2008 and ISO 19011:2002, “Guidelines for Quality and/or Environmental Management Systems Auditing.” The course provides a firm understanding of the concepts that lead to effective audits through workshops, case studies, and open discussions. Role-playing audit scenarios helps develop a hands-on understanding that will facilitate the implementation of a good audit program. Internal audit is a mandatory requirement of quality management systems based on the ISO 9001:2008 Quality Management Systems standard.
TARGET AUDIENCE
This course is intended for employees or individuals responsible for conducting, managing, or participating in internal audits, including:
- Quality Directors
- Quality Assurance Managers
- Quality Control Managers or Supervisors
- Engineers
- ISO coordinators or Management Representatives
- Laboratory quality professionals
LEARNING OBJECTIVES
- Understand quality management definitions, concepts, and guidelines
- Understand the requirements of the ISO 9001:2008 standard
- Understand the roles and responsibilities of the auditor
- Apply ISO 19011:2002 definitions, concepts, and guidelines
- Recognize the principles, practices, and types of audits
- Conduct all phases of an internal audit (plan, execute, report, record, follow-up, closure)
- Prepare and present effective reports
- Understand to evaluate the effectiveness of responses to corrective and preventive actions
DURATION AND CLASS HOURS
The duration of this course is three days, with times allocated as follows:
- Day 1: 8:30 AM - 5:00 PM
- Day 2: 8:30 AM - 5:00 PM
- Day 3: 8:00 AM - 3:00 PM
COURSE MATERIALS
Students receive comprehensive course manuals with reference materials, including:
- Presentation slides
- Case Study
- Workshop Exercises
- Forms used throughout the course
- Note pads
SUMMARY AGENDA
The topics in this course include:
- Introduction
- Quality Assurance
- concepts and definitions
- system standards
- The ISO 9001:2008 Standard
- The ISO 19011:2002 Standard
- Audit Planning & Preparation, document review
- Nonconformities
- Performing the Audit
- Opening Meeting
- Performing the Audit
- Reporting audit results
- Closing Meeting
- Auditor Responsibilities
- Audit Closure: Corrective and Preventive action verification and follow-up
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