The CIP is a powerful online closed-loop corrective and preventive action program that supports opportunities for improvement from multiple sources including:

• Customer Complaints

• Internal/External Audit Findings

• Management Review Action Items

• Internal Issues

• Security Incidents

• Supplier Issues

• Out of tolerance conditions (Calibration)

Once a CIP is initiated, it goes through a series of stages to ensure appropriate investigation, verification and validation. The entire CIP process is handled online without the need to ever print a piece of paper, with notification occurring through e-mail. Short and long path are available to accommodate the severity of the problem.

With an extensive array of capabilities, the CIP eliminates the need for multiple spreadsheets, databases and applications, as it serves as the one stop shop for all your continual improvement efforts.

Ability to keep track of costs/savings incurred as part of answering and handling a corrective/preventive action.

As soon as you login, the CIP program matches your credentials to the group you belong to and provides a quick summary of all corrective/preventive actions that require your attention. 

Reports

Generate reports of corrective/preventive actions based on the corrective/preventive action type, classification and status, such as Open, Awaiting Investigation, Awaiting Action, Awaiting Verification, etc.

Search

Conduct searches of corrective/preventive actions based on location, department, process, issued by, customer, supplier, part number, product name, opportunity for improvement key words, etc.

Admin

A dedicated admin page is available for various tasks such as assigning individuals to the various groups necessary to handle corrective/preventive actions, such as CIP coordinators, validators, etc. This page also allows to manipulate the variables necessary for email rules, escalation times, edit corrective/preventive actions, etc.

CIPs from any source can be classified as corrective or preventive action according to the severity of the problem deemed by the CIP coordinator. The long path assures that the CIP root cause analysis & investigation is reviewed and approved prior to taking the action. Verification and validation of the action are also necessary for the CIP to be considered closed.

CIP Coordinator decides if the opportunity for improvement reported is a Corrective Action, Preventive Action or a simply Correction.  By relieving the requestor from that task, you are letting them report any opportunity or problem they encounter.
Once CIP Coordinator decides if the problem is a corrective action, preventive action or correction, then he/she chooses the path.  Long Path and Short Path are available when the problem is deemed corrective action or preventive action.
CIPs deemed Corrective Action and assigned a Long Path, will go thru a seven step process: Request, Coordination, Investigation, Investigation Verification, Action, Action Verification and Validation.
CIPs deemed Corrective Action and assigned a Short Path, will go thru a five step process, thus saving you a lot time and resources: Request, Coordination, Investigation, Action Verification and Validation.
CIPs deemed Preventive Action and assigned a Long Path, will go thru a six step process, thus saving you a lot time and resources: Request, Coordination, Investigation, Investigation Verification and Action Verification.
A detail history tab, will show you exactly what happened to the CIP, when it was requested, when it moved through the different stages and any comments available.